Thank you for choosing my services as your virtual dermal therapist. Please read the following terms and conditions carefully, as they outline important information regarding the services I provide. By engaging my services, you agree to the following terms:

1. Individual Results Cannot Be Guaranteed

1.1 Each individual's skin is unique, and factors such as genetics, lifestyle, environment, and pre-existing conditions can influence skin concerns and treatment outcomes.

1.2 While I strive to achieve the best possible results with alterations to your topical routine, I cannot guarantee specific outcomes as this can depend on factors beyond my control in some cases, especially where persistent and complex conditions are the primary concern.

2. Skin Concerns and Conditions

2.1 Skin conditions and concerns may have complex underlying causes. The implementation of topical products, suggested treatments and over the counter supplementation may not fully resolve certain concerns, and further specialist advice and treatment may be required.

2.2 I will provide professional and prompt advice based on my expertise, but results will vary from person to person.

3. Product Recommendations

3.1 High-quality products are recommended based on your selected budget, and tailored to your skin’s concerns based on my professional opinion and industry experience.

3.2 Purchasing these products is at your discretion, and I am not liable for any expenses incurred in doing so.

3.3 It is important to follow the recommended usage instructions for optimal results.

3.4 Some commissionable links may be included in your consultation document. Product selections are not made based on potential commission, but are tailored to your skin type, concerns and budget.

4. Liability and Refund Policy

4.1 By paying for my services, you are compensating me for my time, expertise, and professional recommendations.

4.2 Refunds are not applicable for services rendered or for the purchase of any recommended products.

4.3 Refunds can be requested for Email Consultations within 10 days of submitting your consultation form. If a refund is requested after 10 days, a 25% cancellation fee applies, and will be deducted from the refund provided via PayPal. Refunds are not applicable after your completed consultation document has been supplied.

4.4 Adverse reactions to products or treatments can occur and should be immediately identified to mitigate the reaction. I am not liable for any expenses or damages incurred in the event of an adverse reaction. Medical attention should always be sought immediately in the event of a serious allergic response.

5. Cancellation & No-Show Policy (Zoom & Follow-Up Consultations)

5.1 Cancellations made with less than 24 hours' notice prior to your Zoom or Follow-Up appointment will incur a 50% cancellation fee. This is due to the extensive preparation time required prior to your consultation to ensure you receive the most thorough service and advice. The remaining 50% of the consultation fee will be refunded to your PayPal account.

5.2 Cancellations made with more than 24 hours' notice will not incur any fees, and a full refund will be provided via your PayPal account.

5.3 Clients who fail to attend their scheduled Zoom or Follow-Up appointment have the option to receive their consultation document via email and forfeit their video call, or reschedule their appointment to the next available timeslot.

5.4 Failure to attend the rescheduled appointment (if this option is selected after a no-show) will result in a 30% no-show fee which will be invoiced via PayPal. Your consultation doc will be emailed directly to you once that payment has been received.

6. Further Advice and Guidance

6.1 If the desired results are not achieved, I will work with you to reassess your treatment plan and may recommend follow-up consultations to discuss your progress and potential changes to your routine.

6.2 I may provide further advice, including potential medications or treatments to discuss with relevant medical specialists to help resolve your concerns where my services have been unsuccessful.

7. Client Responsibility

7.1 It is your responsibility to provide accurate and complete information about your history, lifestyle, and current skincare routine to help me provide the most effective advice.

7.2 Consistency and adherence to the recommended treatment plan and products are essential for achieving optimal results.

8. Image Usage

8.1 Images of your skin will not be used on skinfwd.com or on social media without written consent from you (the client).

8.2 Imagery will always conceal eyes for privacy, and client names are not used.

By proceeding with my virtual dermal therapy services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Thank you for entrusting me with your skin’s care. If you have any questions or concerns, please do not hesitate to reach out.