Skin FWD is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you use our virtual dermal therapy services, website, social media and related platforms.

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1. Information We Collect

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We may collect the following types of information:

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• Personal Information: Your name, email address, age, and any other information you provide when booking an appointment or creating an account. 

• Health Information: Details about your skin condition, medical history, current medications, and photos/videos you upload for assessment. 

• Payment Information: PayPal account information for processing payments. 

• Usage Data: Information about how you interact with our website and services, such as IP address, browser type, and pages visited.

  
  

2. How We Use Your Information

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We use your information for the following purposes:

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• To provide and personalise our virtual dermal therapy services. 

• To communicate with you about appointments, recommendations, and updates. 

• To process payments securely. 

• To comply with legal obligations or respond to lawful requests. 

• To improve our website, services, and user experience.

3. Sharing Your Information

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We do not sell or rent your personal information. We may share your information with third parties in the following circumstances:

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• Service Providers: Third-party vendors who assist with payment processing, data hosting, or other operational needs. 

• Legal Compliance: When required by law or to protect our legal rights. 

• Consent: With your explicit consent for specific purposes like images for social media marketing. 

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4. Data Security

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We implement industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and regular security assessments by third party website provider, Wix.

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5. Retention of Information

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We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Once no longer needed, we securely delete or anonymise your data.

6. Your Rights

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You have the right to:

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• Access and review the information we hold about you. 

• Request corrections to inaccurate or incomplete information. 

• Withdraw consent for certain uses of your data. 

• Request deletion of your personal information, subject to legal obligations.

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7. Cookies and Tracking Technologies

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We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

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8. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date clearly noted. This privacy policy is effective from October 2023. 

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9. Contact Us

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If you have any questions or concerns about this Privacy Policy or our practices, please contact us at hello@skinfwd.com. Thank you for trusting us with your dermal therapy needs. Your privacy is important to us.